The Smart AI Chatbot that Offers Personalized
Guest Experiences in the Hospitality Industry

From hotels to restaurants to events, we’re building the future of conversational chatbots to
help the hospitality industry enhance guest experiences with personalized interactions.

Enhance Guest Experiences and Create Customer Loyalty

Whether a hotel, restaurant, winery, event company, or other business in the hospitality industry, one thing is for certain, a smart, AI-powered chatbot can transform the way you interact with your guests and turn them into loyal followers. It has become essential to connect with each and every customer on a personal level, and sometimes this means at odd hours of the day and in many different languages. Now, with the help of advanced chatbots, you can.

In today's connected world, people are more technology savvy than ever and want answers at their fingertips. Looking for activities near your hotel? Ask a chatbot. Need a dinner reservation? Chatbot at your service. Searching for the perfect event space? You guessed it, inquire with your friendly chatbot. Chatbots have become the defacto in the hospitality industry because self-service is more important than ever to enhance a customer's experience and turn them into loyal brand advocates.

Tailor Offers to Guests with Promotions & Recommendations

While chatbots are often used in the hospitality industry to save time answering common inquiries, they also have the potential to increase your upsells and conversions through customized promotions and recommendations. These smart bots can remember a customers’ preferences and habits, which in turn can help to create a more personalized visit for every guest.

One of the main benefits of chatbots is their ability to follow a guest through their entire experience. They can help book a reservation, suggest certain product while the guest is onsite such as wine while dining or a spa treatment, share links to sign up for a rewards program, and more. And, they can follow up to see how a guest's visit was and provide incentives for a return visit. All of this with very little effort.

Intercept Automated Conversations at Any Time to Chat Live

While Bavard's chatbots are designed to interact as naturally as possible so your guests don't feel like they are chatting with a machine, our live chat feature notifies you via Slack or email that someone is interacting with your bot or that they've requested to speak to a live agent.

You can intercept the conversation and chat in real-time to provide an even more personalized experience and answer complex inquiries. At Bavard, we feel the balance between chatbots and human agents is important to continually improve customer support and retention.

Seamlessly Integrate with
All of Your Platforms

The Bavard chatbot easily integrates with CRMs, email marketing platforms, eCommerce site, and more.
From WordPress to Wix works hand-in-hand to bridge the gap and provide
answers to all of your customer’s questions wherever and whenever they have them.

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Easily Deploy Your Chatbot with No Coding

Bavard makes the chatbot building process effortless. Design a simple, branded chatbot in as little as 5 minutes using Bavard's custom drag and drop dialogue graph builder or pre-made templates. You can choose which features you want to include such as videos, hyperlinks, forms, and GIFs, and add them to your conversational flow. Once you've finalized your widget, you can quickly integrate it with your site or platform. Watch our 1-minute tutorial on deploying a Bavard chatbot on a sample WordPress site to see how quick the process can be!

Get Data & Insights with the Analytics Dashboard

Curious how visitors are using your chatbot once it's live on your site?  Bavard provides detailed analytics on all customer interactions, including total conversations, engagement rates, average conversation length, what types of inquiries are being asked, user sentiment, and much more. And, with this robust data, Bavard can make relevant suggestions on new user intents, FAQs, and knowledge base additions to continually enhance your chatbot's performance and meet the evolving needs of your customers.

Customize Using the Drag & Drop Dialogue Graph Builder

What if setting up and personalizing your chatbot design was as simple as dragging and dropping the features you want? Bavard makes the chatbox process that easy – allowing you to choose what you want and adding it to your personal chatbox’s conversational flow. Create a basic bot in under five minutes with our new template-based chatbots!

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Start Enhancing Your Guest Experiences
with a Smart, AI-powered Chatbot.