Product Features

Bavard. A Better Way to Connect With Customers

Quickly and easily customize the chat experience for your customers with our simple setup
interface and advanced NLP options. Your chatbot can be online in no time engaging with customers.

Save Time Answering FAQs with our Knowledge Base

Relying solely on customer support agents without any alternatives can be difficult for most companies, especially during busy times and when customers are in different time zones. Bavard's knowledge base service takes a URL or PDF document (like a blog, case study, or white paper), reads all of the text within that source, and then can automatically answer user's common questions that pertain to that content. It's a supplemental way to add intelligence to your bot, and is incredibly easy to set up!

Understand Your Users with Natural Language Processing

Natural Language Processing (NLP) is a complex form of AI conversation that an intelligent assistant has with your customers. Teach your AI what questions you expect your customers to have, give it the answers, and allow it to autonomously answer your customers as they visit and interact on your site. It gets smarter over time and personalizes the experience for each customer.

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Personalize Experiences with Training Data  Feedback Loop

With advanced NLP features, Bavard makes training your chatbot easy. Do you want the AI to act a certain way with your customers? Anything is possible when you use our new interactive AI training approach and data import features. Customers get a personalized experience, and you get a simplified approach to an advanced NLP setup. You can constantly gather, learn, and apply the suggestions that customers make to improve your offering. The feedback loop is the foundation of the customer engagement process and the key to customizing your advanced NLP properties.

Easily Chat Live With Customers

Stay on top of interactions through the Bavard Message Center. Review past chatbot conversations and monitor live conversations in real-time. Conversational AI makes it possible to provide answers to your customer’s questions, and Bavard takes this one step further, allowing you to intercept automated conversations and talk live with your customer. We also provide the metadata information such as location and customer device type.

Engage  Customers with Rich Actions Types

Bavard makes customizing your chatbot interface easy and efficient. Pick the features you want to incorporate and leave out the ones you don’t. Choose to include interactions using videos, hyperlinks, forms, GIFs, attachments, and more. And we now offer the ability for the user to also respond using these options right within the chat widget. Our conversational AI keeps your customer engaged, even when you aren’t present.

Seamless Integrations

The Bavard webhook allows you to integrate all of your applications seamlessly.
From WordPress to Wix, your AI works hand-in-hand to bridge the gap
and provide answers to all of your customer’s questions wherever and whenever they have them.

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Get Data & Insights with the Analytics Dashboard

Curious how visitors are using your chatbot? Companies can now utilize Bavard's Analytics Dashboard to see total conversations, engagement rates, average conversation length, what types of inquiries users are asking, and much more. The Dashboard enables you to make better decisions with data and insights collected from every conversation so you can constantly enhance your chatbot's performance and meet the evolving needs of your customers.

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Customize Using the Drag & Drop Dialogue Graph Builder

What if setting up and personalizing your chatbot design was as simple as dragging and dropping the features you want? Bavard makes the chatbox process that easy – allowing you to choose what you want and adding it to your personal chatbox’s conversational flow. Create a basic bot in under five minutes with our new template-based chatbots!

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Quickly build your free chatbot.
Click to deploy. Engage with your customers, 24/7.

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